Available around the clock
No form in an emergency: on +41 76 524 98 98 you speak to us directly, including at night, on Sundays and on public holidays. On the phone we tell you what you can do until we arrive.
Plumbing emergency in Zurich — around the clock.
Burst pipe, leaking line, water coming through into the flat below: call our emergency plumbing service directly — around the clock, 365 days a year. We tell you on the phone what to do right now, come out to you, and then take care of everything the water damage has left behind.
Around the clock: +41 76 524 98 98→
WhatsApp with photos
Around the clock, 365 days a year — on site usually within 60 to 120 minutes in the city of Zurich and the Limmat Valley. If people are at risk or water has reached electrical installations: call the fire brigade on 118.
Emergency call-out rates.
Clear rates by time of day — before we set off, our project manager confirms the job, arrival time and price with you.
| Time | Hourly rate | Flat fee | Surcharge |
|---|---|---|---|
| Mon–Fri 07:00–17:00 | CHF 135.– | Call-out CHF 60.– | — |
| Mon–Fri 17:00–22:00, Sat 07:00–22:00 | CHF 140.– | Emergency flat fee CHF 120.– and call-out CHF 60.– | +25% |
| Nights 22:00–07:00, Sundays and public holidays | CHF 145.– | On-call flat fee CHF 200.– | +50% at night, +100% on Sundays and public holidays |
All prices excl. VAT, materials charged as used. Surcharges apply to the hourly rate and are not cumulative. Our project manager confirms the job, arrival time and price with you by phone before we set off.
Three firm commitments.
Usually within 60 to 120 minutes
That is how quickly we are usually on site in the city of Zurich and the Limmat Valley. Our project manager confirms the call-out, arrival time and price on the phone before we set off.
Then everything from one source
Repairing the pipe, removing damaged parts, tiling, parquet and painting — all trades from one company. New pipes with a pressure and leak test and a test report.
What to do immediately.
First, turn off the water: for a single fixture, close the angle valve right by the basin, WC or washing-machine connection; otherwise close the main stopcock — usually in the basement by the water meter. If water is running near sockets, lights or distribution boards, switch off the fuses for the affected rooms, but only if you do not have to stand in water to do so. If people are at risk or water has got into electrical installations, call the fire brigade on 118. Photograph where the water is coming out and the damage before anything is cleared up, and inform the property management and your insurer. Then call us.
Bathrooms we have renovated.
From our photo archive — every image can be opened.
Plumbing
Bathroom in green marble
Zurich
Plumbing
Bathroom with walk-in shower
Reference project
Tiling & flooring
Natural stone, built-in wall units
ZurichFrom your call to full repair.
Five steps — from the leak to the finished room.
- 01
Call
You tell us what has happened. We tell you what you can do right away and when we will be on site.
- 02
Call-out on site
Find and stop the leak, repair the pipe temporarily or permanently, and turn the water back on wherever possible.
- 03
Recording the damage
Photos and notes for your insurer and the property management: cause, affected building parts and what needs to be opened up.
- 04
Drying
Soaked walls and screeds are dried by a specialist building-drying company. Nothing is closed up until their measurements allow it.
- 05
Repair at a fixed price
Quote within 48 hours of the site visit, labour and materials separate — ready to forward directly to your insurer. Then strip-out, plumbing, tiling, flooring and painting from one company, acceptance with a report.
What it costs.
The emergency call-out is charged according to the rates above. The repair afterwards is quoted at a fixed price after the site visit: labour and materials separate, item by item — the document your insurer needs to settle the claim. Guide prices for the work after water damage:
Demolition & strip-outCHF 500–1'500per room
TilingCHF 68–110per m²
Parquet & floor coveringsCHF 35–65per m²
PaintingCHF 950–1'700per room
Complete bathroom renovationCHF 8'500–19'000per bathroom
Frequently asked questions.
What counts as a plumbing emergency?
Anything where water is escaping uncontrolled or no longer draining away: a burst pipe, a leaking line, water coming into the flat below, an overflowing or blocked WC, a burst hose on a washing machine or dishwasher. A dripping tap is annoying but not an emergency — for that we arrange a normal appointment.
How quickly can you be there?
In the city of Zurich and the Limmat Valley, usually within 60 to 120 minutes — around the clock. Our project manager gives you the exact arrival time on the phone before you decide.
How much does an emergency call-out cost?
Mon–Fri 07:00–17:00: CHF 135.– per hour plus a call-out fee of CHF 60.–. Evenings and Saturdays: CHF 140.– per hour with a 25% surcharge, an emergency flat fee of CHF 120.– and the call-out fee. Nights, Sundays and public holidays: CHF 145.– per hour, an on-call flat fee of CHF 200.–, and a surcharge of 50% at night and 100% on Sundays and public holidays. All prices excl. VAT, materials charged as used; the project manager confirms the price on the phone. The repair afterwards is quoted at a fixed price.
Will my insurance cover the costs?
That is for your insurer to decide based on your policy. We provide what they need: photos of the damage, the pressure and leak test report, and a quote with labour and materials listed separately.
I am a tenant — can I call you directly?
To stop acute damage, yes. At the same time, inform the property management: tenants are required to report defects (Art. 257g OR), and the property management decides on the repair afterwards.
Do you dry out the walls too?
Technical building drying is handled by a specialist company with measuring equipment. We only close up walls and floors once the measurements allow it — otherwise moisture stays trapped and there is a risk of mould.
Do you also come out beyond Zurich?
Yes, we work throughout Switzerland. Outside Zurich and the Limmat Valley, the project manager gives you the arrival time on the phone; we carry out repairs after water damage anywhere in Switzerland.
Is the emergency service available at night and at weekends?
Yes, around the clock, including Sundays and public holidays. At night from 22:00 to 07:00 and on Sundays and public holidays, the hourly rate is CHF 145.– plus an on-call flat fee of CHF 200.– (excl. VAT), with a surcharge of 50% at night or 100% on Sundays and public holidays (not cumulative). Our project manager confirms the job, arrival time and price with you on the phone before we set off.
Related:
Let's talk about your project.
The consultation is free. You get a confirmation straight away, and we call you back within one hour (Mon–Fri 08:00–18:00).